Shop Policies

All sales are final and no return or exchange will be accepted.

If the order you received was incorrect or arrived damaged, please contact us via email within 5 business days of delivery date at help@otabineko.com with your name, order number, images, and a description of what was received. We will do our best to find a way to make things right! Items that were damaged due to customer's mishandling after receiving will not be accepted for refund/replacement whatsoever.

Canceling Order:

We will be more than happy to cancel any order requested within the first 24 hours of purchase. Please contact us as soon as possible by the email written above. Orders that are older than 24 hours at the time of request will not be accepted for cancellation.

If there are any issues, we kindly ask that you please be kind and be communicative so we can solve the problem together. Thank you!